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Thank you for choosing TrueBeautyRx for all of your beauty and skincare needs. Here at TrueBeautyRx our goal is to provide you with the ultimate in customer service. We strive to make your shopping experience with us pleasant and hassle free. We have sourced the premiere skincare and color cosmetic lines available. For your convenience we are available to answer any questions you may have regarding our products and services or related matters. We also welcome any suggestions or comments you have regarding how we might be able to serve you better. In appreciation of your business and loyalty we offer Free Domestic Shipping on all purchases over $75 USD.

> Shipping
> Order Confirmation
> Return Policy
> Exchanges
> Sales Tax


SHIPPING

TrueBeautyRx utilizes USPS as the shipping carrier. Please read the following shipping policies and rates carefully and if for any reason you have questions about your shipment or these policies please contact us toll free at 800.977.8279 or email us at shipping@truebeautyrx.com. Please note that TrueBeautyRx reserves the right to change or modify our shipping policies or methods of shipping as we see fit.

TrueBeautyRx offers the following delivery options:

For Domestic orders totaling less than $75.00 USD, there is a flat rate shipping & handling charge of $5.95, shipped via UPS Ground to all 50 States.

Free Domestic Shipping on all merchandise orders $75.00 USD or more, shipped via UPS Ground to all 50 States.
  • USPS ground shipping takes 2-5 business days from 12:00 noon (CST) on the date your order is entered into our system.
  • Please note: Order fulfillment at TrueBeautyRx is from 8:00-6:00, Monday through Friday Central Standard Time. Orders may be placed online 24 hours a day.
  • Express shipping is not available for delivery to APO, FPO or PO Box addresses. Same Domestic Shipping rates apply.
  • USPS does not offer a remote tracking of parcels. You will receive an email delivery confirmation from TrueBeautyRx once your package is shipped. The confirmation that you receive from TrueBeautyRx is intended to verify when a parcel has been delivered, it can not provide tracking of packages en route.

Express Delivery

USPS Express Shipping Starting at $14.95, Service to all 50 States. Signature Required.
  • If you place your order by 12:00 noon (CST) on a business day, you should receive your order within 1-3 business days.
  • Please note orders placed after 12:00 noon (CST) Friday, Saturday or Sunday will be processed Monday and should arrive within 1-3 days after shipping.

International Orders

Canada

USPS to Canada Starting at $10.95 depending on weight of package.
  • Standard shipments to Canada will be delivered via the United States Postal Service (USPS) and should arrive within 5-10 business days. Please note USPS does not offer remote tracking of parcels. You will receive an email delivery confirmation from TrueBeautyRx once your package is shipped. The confirmation that you receive from TrueBeautyRx is intended to verify when a parcel has been delivered, it can not provide tracking of packages en route.
  • TrueBeautyRx does not provide Free Shipping on International Orders including Canada.

Other Countries
  • TrueBeautyRx has capability to ship to almost any address worldwide using UPS or the United States Postal Service (USPS). TrueBeautyRx does not provide Free Shipping on International Orders.
  • All International Orders are shipped with a packing slip, which does not include itemized pricing of merchandise. Once your order has processed through our system you will receive an order confirmation email with an attached invoice that will include detailed pricing information. We advise that you print a copy of this invoice and save this order confirmation for your records.
  • International Orders may be subject to Customs inspections and may require payment of duties, taxes, tariffs or other types of import fees based on each country’s specific regulations. TrueBeautyRx is not responsible for any fees, taxes or additional cost associated with Customs or an individual country’s regulations. Duties and Taxes that are due upon receipt of an international order are the sole responsibility of the recipient.
  • Most International shipments are typically delivered in a timely manner. Please allow 14 days for routine delivery for international orders. Sometimes individual countries may hold packagers in their Customs for as long as 30 days. TrueBeautyRx is unable to locate these orders until the end of the 30 days due to postal service guidelines. In the event that this occurs we will work with you to locate your package as quickly as possible.
  • TrueBeautyRx reserves the right to hold international orders 5 working days till funds are deposited.
  • TrueBeautyRx reserves the right to change policies at any time.

Additional Policies
  • All orders are shipped to the address given during the ordering process. If a package is returned to TrueBeautyRx because of a wrong or incomplete address, the customer is responsible for another shopping fee to have the order shipped again.
  • A $10.00 fee will be applied for any shipment sent back to TrueBeautyRx marked "Refused" or "Return to Sender".

ORDER CONFIRMATION
  • TrueBeautyRx will contact customers via email if there is a delay, cancellation or if merchandise ordered is unavailable or backordered.
  • Once your order is placed, you will receive a confirmation email shortly after.
  • Orders shipped via USPS will have a delivery confirmation number that will be sent to you via email once your order has shipped.
  • If you have any questions regarding your order or if you have placed a merchandise order and did not receive an order confirmation please contact us at shipping@truebeautyrx. Please make sure to include you order number when you inquire.

RETURN POLICY

TrueBeautyRx appreciates your business and loyalty. Our ultimate goal is customer satisfaction and we want you to be happy with every purchase you make on our site.

If an item does not meet your expectations please contact us toll free at 800.977.8279 to arrange the return of your merchandise.* Please return the merchandise to TrueBeautyRx within 30 days with your original receipt, and we’ll be happy to refund your purchase or send a replacement product. When items are purchased as a set we can on accept returns of complete sets, not individual items. We cannot accept returns of products that are empty. Products must be at least ¾ full. All refunds are credited to the original pay method. No cash refunds. Shipping and handling fees are not refundable on returns.

If an item does not meet your expectations please follow these procedures for your return.
  1. Call 800.977.8279 or email returns@truebeautyrx.com to place a request for a return. Please give a brief explanation for the return. You will receive a Return Merchandise Authorization Number (RMA#) in order for the return to be accepted.
  2. Return the product via UPS or US mail or other common carrier prepaid and insured. Retain your shipping receipt for proof. Please Note: We can not accept responsibility for uninsured packages returned through the United States Postal Service (USPS). Shipping rates for packaging, insurance and delivery are not reimbursable.
  3. Include a copy of your packing slip that states the customer’s name, address, order number and reason for return. Please include the RMA#.
  4. Return the merchandise in the original packaging in order to be eligible for a full refund. If exterior carton is damaged please choose an alternative, secure carton for shipping.
  5. Please keep a separate copy of your invoice, packing slip and record of the return shipment until you have received credit or replacement merchandise.

Shipping Fees are refundable when items shipped incorrectly or are damaged. If you receive a package that has been damaged please contact TrueBeautyRx at 800.977.8279 within 24 hours of receipt of merchandise in order to be eligible for a return claim.

* Please Note: we can not accept returns on opened color cosmetics or any other skincare products that are more than 20% consumed. (Most allergic reactions occur within the first 10% of a product’s use).



EXCHANGES

Exchanges can be made with in 30 days of purchase with in the 30-day return policy. If product ordered is more than the return, please specify the form of payment you would like to use. We cannot accept exchanges of products that are empty. To obtain approval please call 800.977.8279 or email returns@truebeautyrx.com to receive a Return Merchandise Authorization (RMA) number.


SALES TAX
  • Outside Texas customers do not pay sales tax.
  • Texas residents will be charged 7.25% sales tax.
TrueBeautyRx Customer Service

Phone: 214.668.2904
Toll Free: 800.977.8279

Business Hours:
Monday - Friday, 8:00am - 6:00 pm (CST)

We are closed on Saturdays and Sundays and all major holidays.

Please feel free to contact via email at the following addresses:

General Information & Product Questions:
customerservice@truebeautyrx.com

Orders:
orders@truebeautyrx.com

Returns:
returns@truebeautyrx.com
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* Any information provided on this website or any linked websites are not intended as medical advice. If you have a medical concern, please consult with your physician.
TrueBeautyRx Skin Care Clinic and Beauty Bar | 6224 La Vista Drive, Dallas, Texas 75214 | 214.434.1664